FAQs

How quickly can you answer my questions?

You can expect a response from our team within 6-12 hours. During peak times, there may be slight delays, but we always strive to respond as quickly as possible. For urgent inquiries, please reach out to us at mail@raoveny.com.

Will my order arrive in one package?

Depending on the size and availability of items in your order, you may receive them in separate packages. Each package will come with its own tracking number, so you can keep an eye on all your items as they make their way to you. Rest assured, you'll be notified of each shipment via email.

I received a damaged item, what should I do?

We’re truly sorry your item didn’t arrive in perfect condition. Please contact us at mail@raoveny.com with your name, order number, and a clear photo of the damaged item. Our team will assess the issue and work to resolve it by arranging a replacement or providing further assistance.

Can I track my orders?

Absolutely! Once your order has been shipped, we’ll send you an email or SMS with your tracking information. You can also track your order on our website by clicking "Track Your Order" and entering your tracking number. If you need any help with tracking, feel free to contact us.

What payment methods do you accept?

Currently, we accept PayPal as our only payment method. PayPal offers a secure and convenient way to complete your purchase, and you can use it even if you don’t have a PayPal account by paying with your credit or debit card through their platform.

How do I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible at mail@raoveny.com. We’ll do our best to accommodate your request, but please note that once an order has been processed or shipped, modifications may not be possible.

What is your return policy?

We want you to be fully satisfied with your purchase. If you’re not happy with your item, please reach out to us within 14 days of receiving your order to initiate a return or exchange. For more details, refer to our Return Policy page or contact us directly.